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1. What is customs? 
2. Who will be responsible for the import duty?
3. How much will I be charged for the import duty?
4. How can I reduce the import tax?
5. What should I do if the package has customs clearance issues?



What is customs? 

Customs is a government department for regulating goods entering a country or region. All shipments being sent to and from a country must clear customs first.


Who will be responsible for my import duty?

Import duty is what your country customs will charge you when your package passes through your country customs. It's always the buyer's responsibilities to clear customs and pay the relevant custom duties. So dear customer, your package import duty will be responsible by importer yourself, we are not responsible for the import duty. Because we have no idea about your importing country's tariff policy and can not confirm the customs cost. ATS doesn't add the import duty in our product price or our shipping cost.

How much I will be charged for the import duty?

The amount of customs is different from one country to the other country according to your country tariff policy.The shipping options include Regular Mail and Express Service, and the amount of customs will be different.

  • For package shipped by Singapore Post (please refer to our Shipment Policy), we usually declare invoice value as 10usd and mark it as a gift. Usually, we do like this, your package will not     be charged for a high import duty by the customs, but it depends on your country tariff policy)
  • For package shipped by Express Service, such as DHL, UPS, EMS, TNT. The amount of import duty will be charged differently because of the difference of your importing country’s tariff policy.

DHL upgraded policy about declared value: 
1. According to the regulation of DHL, the customs declared value should be not less than 80USD, otherwise, DHL company will not deliver the package, or some documents will be provided to DHL, which will bring us much inconvenience, therefore, we have to declare the value up to 80USD. Please note this.

In order to resist the too-low declared value; the Customs regulate some customs clearance policy. If your package declared value is too low, you will be fined or your package will be returned to us. At the same time, you as package receiver will be blacklisted in the Customs and DHL.

2. If you sign for the package with your personal name, we will be required by DHL Company to provide the trade documents between us.

UPS and EMS: so far, UPS and EMS haven’t upgraded their customs clearance policy as DHL Company required.

Our suggestion: we provide a regular mail (Singapore Post), if you can’t wait for your package, we recommend you Singapore Post, the delivery time of Singapore Post is usually 7-18 days but will charge less import value.

How can I reduce your import tax?

If you have a specific requirement on the declared value of the invoice that we will give to DHL when ship your package, please leave a message, we will do as you required.
If you have no instruction about the invoice declare value, usually we will declare the item value range from 20USD-200USD which depends on the package weight and package volume.

 
What will we do if your package encounters customs clearance issues?

When you encounter customs clearance issues, we will supply you the shipping invoice which you have to supply to customs. At the same time, we also will contact China DHL to help you deal with such a situation.

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